Refund Policy

Nothing here limits rights you have under the law where you live. If that law gives you a right to cancel a digital purchase, that right applies alongside this policy, and where the two differ, whichever gives you more applies.

Digital Books (PDF)

Before generation starts

Full refund within 30 minutes of payment if generation has not yet started. Email [email protected] with your order ID.

If generation fails

If your book fails to generate (status: FAILED), you receive a full automatic refund within 3–5 business days. No action required.

After successful delivery

Because digital books are delivered immediately and contain your child's personal illustration, we cannot offer refunds once the PDF has been successfully generated. If there is a quality issue with your book, email [email protected] and we will regenerate it at no charge.

Gift Codes

Gift codes are non-refundable once purchased, whether or not they have been redeemed — except where the law where you live requires a refund (see above). If a gift code does not work, email [email protected] and we will fix it or replace it.

Printed Books

Printed copies are produced on demand and shipped within 5–7 business days.

Before dispatch

Full refund if you cancel before the book is sent to print. Email [email protected] within 24 hours of payment.

After dispatch

We do not accept returns for personalised printed books unless the item arrives damaged. If your book arrives damaged, send a photo to [email protected] and we will replace it at no charge.

Refund Currency

Refunds are made to your original payment method in the currency you paid — US dollars for current orders, Malaysian ringgit for orders placed before 6 October 2026. If your card is in another currency, the amount your bank credits may differ from what it charged because exchange rates move; that difference is set by your bank, not by us.

Contact

[email protected] | Last updated: October 2026.